SHIPPING
All of our jewellery is handcrafted, therefore, please allow up to minimum 14 - 21 working days for the jewellery, depending on the type of jewellery. The delivery date mentioned on the website is tentative date and may vary from location to location. Hence, shipping times may vary depending on your location.
For our Indian customers, after your item has been packaged, we offer FREE shipping on every order only within India. It will be shipped and delivered free via Delhivery, FedEx, or UPS.
Every piece is fully insured until it is received. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt. We urge you to NOT accept any damaged or tampered shipments as it will then be the responsibility of the recipient in case any product is missing. We also urge you to prepare a video of the unboxing of your shipment for security purposes.
Once your order has been shipped, you will receive an e-mail from mushanite.com containing your tracking number and a link to the website's order-tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions by using your tracking number.
For your protection, all orders require a signature upon delivery.
We have started One-time password (OTP) verification at the time of delivery with some of our delivery partners, to add an additional layer of security to your order. Please keep Proof of Identity handy to be shown to the courier person while receiving your package.
Any of the following documents will be accepted as a valid proof of identity:
- Aadhaar Card
- PAN Card
- Passport
In a case where a card has been used to make the payment but does not belong to the purchaser, the photo ID of both the cardholder and the non-card holder will have to be submitted.
Following Identity proofs will be accepted:
- Passport
- PAN Card
- Drivers License
- Voters ID
- Aadhaar Card
For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person in question, along with his/her photo ID.
INTERNATIONAL SHIPPING
All international orders are shipped via Delhivery, FedEx, DHL, UPS, etc., and will arrive 7-10 days after the order is shipped, which includes customs clearance. However, customs clearance procedures can cause delays beyond our original delivery estimates. For international orders, your country's customs department may impose customs fees, import duties, taxes, and other applicable charges to your order. Mushanite is not responsible for any customs department fees or taxes. All pieces are insured during transit.
Currently, we are not providing Cash on Delivery (COD). Though we are working to add this feature and will update our customers once it is available. We do apologize for the inconvenience caused.
To cancel your order, you need to call customer care on +9198992 10105 or email us at info@mushanite.com, but note that the order can be cancelled only before shipping.